|
|
|
 |
I need to contact Swap My Ticket
Answer: Our contact information can be found here.
If you have a question for us then please check the rest of the help/FAQ's section first to see if it has already been answered. If you would like to submit a question not seen here, please email us info@swapmyticket.co.uk
 close
|
|
|
|
How do i de-register?
Answer: If you would like to de-activate your membership with us please send an email from the email address you wish to de-activate, along with your name to info@swapmyticket.co.uk with 'de-register' in the subject heading.
close
|
|
|
|
Is this site really free to use? What’s the catch?
Answer: There is no catch. We do not charge the users on this site, all you have to do is register and you can use this site for free.
close
|
|
|
|
What is the 11th Hour?
Answer: The 11 th hour is a list of tickets for events happening within the next 7 days
close
|
|
|
|
How do i search for tickets?
Answer: The different ways to search for tickets are as follows:
1)Click on the 'Buy Tickets' tab on the top of this page for the full listing of ALL tickets
2)Click the 'ticket search' to the right of this page to type in the name of your desired ticket
3)Click on the month the event is taking place using our calender to the right of this page
4)Click on one of the categories (music, sport, travel, theatre, other) on the left of the homepage.
close
|
|
|
|
How do i contact the seller?
Answer: You must be logged in to contact the seller.
To contact the seller click the 'Contact Seller' button at the bottom of the ticket posting, and using the email page given type in your message before pressing send. It is then up to the seller to get back in touch with you.
Please note that clicking on the user name will reveal more info on the sellers location.
close
|
|
|
|
How do I know if it is legal to sell or swap my ticket?
Answer: The original company you bought your ticket should be able to help you, if you are still unsure contact as at info@swapmyticket.co.uk.
close
|
|
|
|
Why can I not advertise my football match tickets on this site?
Answer:
Due to current restrictions imposed by FIFA concerning the re-selling and swapping of football tickets we currently do not allow the postings of any football tickets on Swap My Ticket.co.uk.
close
|
|
|
|
Why can i not advertise my Train tickets on this site?
Answer: Any person found to be transfering a rail ticket is liable for Prosecution as all Tickets remain the property of the railways and sold subject to the National Rail Conditions of Carriage. Prosecution for these offences may also be undertaken under the Regulation of Railways Act 1889 and this carries a maximum fine in a magistrates court of £1000 and or three months in prison for each offence.
For more information you can view a copy of the Railway Bylaws on the Department for Transport website.
close
|
|
|
|
|
How do i post an advert for my ticket?
Answer: You must be registered to post an advert on Swap My Ticket.co.uk. Once you have logged in, click on the 'Sell Tickets' Tab at the top of this page and fill out the form. Give as much information as you can about the tickets you wish to sell/swap before submitting your form by clicking on the 'Add this ticket' button at the bottom of the page.
close
|
|
|
|
Do I have to sell my ticket at face-value?
Answer: Swap My Ticket.co.uk has a reasonable pricing policy. Please do not use this site if you wish to sell your ticket at an over-inflated price.
Here at Swap My Ticket we understand there will always be inconvenience fees for the seller when exchanging a ticket, this may include travel journeys made, postage and packaging as well as paypal fees. All of these factors are taken into consideration when a ticket has been posted on our site.
Swap My Ticket.co.uk has the right to remove your posting if your ticket(s) are not priced at a reasonable price.
We would also like to advise sellers that when charity concerts are involved, Swap My Ticket.co.uk has the right to remove your advertisement if we feel the charity involved is being exploited.
Please see our Terms and Conditions for more information.
close
|
|
|
|
I can't find my posting on the ticket board
Answer: After submiting your form, your posting normally takes a few minutes to appear. if you do not see it after this time please contact us at info@swapmyticket.co.ukPlease note that any members abusing this site by continually charging over inflated prices will have their postings and site memberships removed.
close
|
|
|
|
I have sold my tickets now, how can I remove my advertisement from the ticket board?
Answer: Once you have sold/swapped your tickets using this website you can remove your posting by clicking on the 'My Account' tab above on the toolbar.
close
|
|
|
|
Can i advertise my Charity Concert Tickets?
Answer:
We would like to advise sellers that when charity concerts are involved, Swap My Ticket.co.uk has the right to remove your advertisement if we feel the charity involved is being exploited.
close
|
|
|
|
|
What is Paypal?
Answer: PayPal enables anyone with an email address to send and receive online payments safely and quickly.
close
|
|
|
|
Is it safe to meet the seller/buyer in person?
Answer:
If you have to meet the buyer/seller in person we would advise you to meet in a crowded place such as a station or a pub and never meet someone you do not know on your own.
close
|
|
|
|
The tickets i paid for did not arrive, what can I do about this?
Answer: if the tickets you have paid for did not arrive, firstly try and resolve the matter directly with the seller before informing us at feedback@swapmyticket.co.uk.
If you wish to take this matter further and report the seller to the police, Swap My Ticket.co.uk will gladly help the police with their investigation.
close
|
|
|
|
How do i agree a sale with a buyer?
Answer:
When acting as a seller you must agree a sale with only one member at a time.
Please note that a transaction agreed over email is a legally binding contract.
close
|
|
|
|
How do i know if the ticket i am buying is genuine?
Answer:
Please note that it is illegal to commit an act of fraud, and members who willingly swap or sell a fake ticket are breaking the law.
Please see below for a guide in helping buyers stay away from fraudulent sellers:
1) We advise our members to always use paypal to send funds - even when you decide to meet with a seller to exchange tickets always try to use paypal as well. This is another way to keep a record of the transaction taken place.
2)Ask to see a receipt - The seller should have a receipt of the tickets bought from the original seller/company.
3)Ask the seller to e-mail you a photo of the tickets alongside an item of your choice (keys, phone, a spoon etc) so you know that the seller has not copy and pasted the picture elsewhere and sent it to you, but actually has them in hand.
4)If in doubt, get in touch with the original seller/company and ask them what to look out for on the specific ticket you want to buy.
If you know of someone selling 'fake' tickets, please email us and let us know at feedback@swapmyticket.co.uk .
close
|
|
|
|
I am swapping my ticket for another with a member - what is the best way to exchange?
Answer: To avoid scams we advise members to meet in person to exchange tickets when a swap is taking place.
close
|
|
|
|
What is the best way to pay funds to a seller?
Answer: Swap My Ticket recommends that as a buyer you never pay money directly into a sellers account or send a cheque on the promise of tickets to be sent after. We recommend that you always use an money escrow service such as Paypal or Moneybookers or that you meet in person.
close
|
|
|
logged out
